Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly (name, email, phone, address), information from your use of the Platform (orders, searches, browsing), and technical data (device, IP address, cookies).

2. How We Use Your Information

To process orders and bookings
To personalize your experience
To send order updates and notifications
To improve our Platform and services
To prevent fraud and ensure security
To comply with legal obligations

3. Information Sharing

We share your information with businesses you transact with (for order fulfillment), payment processors, delivery partners, and as required by law. We do not sell your personal data.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data.

5. Cookies

We use cookies to maintain your session, remember preferences, and analyze Platform usage. You can control cookies through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information or contact us to exercise these rights.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data.

8. Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect data from children.

9. Contact Us

For privacy concerns, contact our Data Protection Officer at privacy@vikareta.com.